1 reviews | Active since Jul 2017
False advertising
<p>On Friday i recievd an sms on a promotion mtn was running for the weekend, where one could purchase 500 megs of data for R5 valid for the weekend. i woke up early to load this promo on saturday morning and kept on getting MMI invalid error. this took place the entire morning so i contacted their call centre at 10:30 and was told that i should switch my phone on and off for 5mins as they had refreshed my line. i did this about 5 times and was still getting the same error. i then tweeted @MTNzaService with screenshots of the issue i was facing, till this point there has been no feedback from your socail media team. the promo is now over and i find it unfair that i could be targted for a campaign yet am unable to participate due to your system glitches. i demand that MTN loads the 500 megs on my line for the 2 days and take their R5 airtime. i should not bare the brunt for MTN's system faliurs</p>
Thank you for your post
We apologize for any inconvenience incurred.
The complaint has been sent to the 173 department for feedback and assistance, please contact them on line 173.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post
We apologize for any inconvenience incurred.
The complaint has been sent to the 173 department for feedback and assistance, please contact them on line 173.
Kind Regards,
Alice van der Merwe
Best regards,
this is unbelievable, i have just told you that i have called your contact centre as well as your social media team on twitter and none have been able to assist me. please give me Godfrey Motsa's or Rob Shuter's e-mail address immediately since you are unable to deal with this yourself. This is absolutely pathetic that you can ask a customer to call a call centre that has failed to assist in the first place. Please can i get a resolution by close of businness today. i am shocked at your response to say the least.
this is unbelievable, i have just told you that i have called your contact centre as well as your social media team on twitter and none have been able to assist me. please give me Godfrey Motsa's or Rob Shuter's e-mail address immediately since you are unable to deal with this yourself. This is absolutely pathetic that you can ask a customer to call a call centre that has failed to assist in the first place. Please can i get a resolution by close of businness today. i am shocked at your response to say the least.