False advertising
<p>Mtn advertises the new Samsung Tab S3 in their latest catalogue. Also, there are displays in certain shop windows. We went to the Waterfront store 2 weeks ago to buy one but got told they have no stock. The lady who helped us said it would take a week for stock to come in. We waited for her to phone us back, but to no avail. We eventually contacted her to be told they still dont know when its arriving. Its now 2 weeks and we are still waiting. Not only that, but we went to several stores - all the same response - we are waiting for stock and we dont know when it will be in. When asked where the stock comes from, we get told from the warehouse. </p> <p>Why advertise a new product when it takes weeks, and probably a month or more, for us to finally buy the item? I am sure I am not the only frustrated customer out there. Do not try to sell something you dont have availabe, MTN - very dissapointed in what you stand for.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,
