RZ
Rohan Z

1 reviews | Active since Jul 2017

03 Jul 2017, 11:01

False advertising

<p>I purchased a one day uncapped data bundle from mtn, I read their terms and conditions about the bundle and as it says in the terms and conditions after the 150mb mark at LTE speed they throttle you to 128kbps, I was expecting to be throttled to 128kbps but that was not the case at the most I am getting 13kbps.</p> <p>My advice is that you should not purchase the uncapped data bundle for R40 seeing that it can't actually be classified as uncapped, because after 150mb it is so slow you can almost not access google.</p> <p>They should rather not advertise it as uncapped, because it is almost like purchasing a 150mb bundle</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Jul 2017, 23:00
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to our marketing department to relook into this.

warm regards

mike

Best regards,