1 reviews | Active since Mar 2009
False Advertising
<p>I am due for an upgrade. I have been corresponding with MTN East Rand Mall. I emailed the contract I wanted with all the details. After the consultant confirmed that everything was in order there was no stock available and I was asked to wait for a few days. I was then contacted and ask to collect at a different branch because of stock. I went in to complete transaction and was told that I dont qualify for the phone I had requested. Been an absolute waste of time. I have pictures and emails as proof. MTN incorrectly advertised.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Best regards,
Still no joy! MTN has wasted my time. being a client for 20 years makes me wonder why I have changed along time ago. No loyalty from MTN. Quite disgusted. I am being taken in circles.
Still no joy! MTN has wasted my time. being a client for 20 years makes me wonder why I have changed along time ago. No loyalty from MTN. Quite disgusted. I am being taken in circles.