1 reviews | Active since May 2017

16 May 2017, 13:14

False advertising!!

<p>i went to do my upgrade at the MTN store in Tygervalley, chose the package i wanted, only then to be told they didnt have stock of the phone i wanted, but they get stock in daily and that we can do the paperwork in the mean time, which i thought fine, fair enough, This was Saturday, 13.05.17. Then i called on Monday and they still dont have stock, i phoned other MTN branches around cape town as well only to be told none of the stores in Cape town have this phone in stock, and they havent for about 2 Months now!!! Even though in the book it does state "while stocks last " do not advertise if you know you do not have stock in the first place, that is *********. How can you still be advertising Phone deals for upgrades in your updated books, very well knowing that you havent had stock of this specific phone for so long. Absolutely ridiculous, the staff are not helpful at all when speaking to them regarding this. terrible service.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply16 May 2017, 23:06
Official

Thank you for your post.

We apologize for any inconvenience incurred.

We have sent the request to regional store managers to intervene with the complaint for the stores to contact and assist you with feedback. We do not pick up any account details with the complaint.

Kind Regards,

Alice van der Merwe

.

Best regards,