False advertising
<p>I have a contract with MTN that were due for an upgrade on the 1st of March 2017. I visited MTN Meadowdale where the friendly staff assited me with showing me the special on various phones ranging from the LG to the Sony Experia with an additional 50G of data per month for the entire 24 months. I initially picked the Samsung handset, but were told the following day that only the Sony Experia's were available. All other handsets on this special were no longer available. On the 27th of February 2017 my partner went to the store and took out a new contract on the same package & advised the store that I will also take this package as an upgrade on my contract. He was told that they have stock of the Sony Experia in gold. On the 1st of March 2017 during the morning I phoned the store and confirmed that I would like to visit the store during my lunch break or directly after work to collect the phone. When I visited the store that same afternoon just before 4pm, I was informed that an internal email was sent to MTN staff stating that this special ended on the 28th of February 2017 - but it clearly state in printed MTN booklet that this special is valid until the 31st of March 2017. In fact when I initially requested assistance form the store to decide on an upgrade the attendant told me that this special is valid until the 31st of March 2017, therefor I can choose this as an upgrade as my upgrade date was the 1st of March. As published in their booklet this special should remain valid until the 31st of March 2017 and it was already confirmed that they had the Sony experia in gold on the day - therefor they cannot now internally circulate an email to just stop the special and when you question that, then they revert to saying that there is no stock. </p>
Since my complaint I have received and email from MTN Customer Care - again trying to justify their false advertising. I have taken a picture of the "fine print" where it clearly state this special is valid till 31/03/2017. I am still awaiting further communications.
Since my complaint I have received and email from MTN Customer Care - again trying to justify their false advertising. I have taken a picture of the "fine print" where it clearly state this special is valid till 31/03/2017. I am still awaiting further communications.
I am still awaiting further communications from MTN in this matter. Alice van der Merwe, can you please advise when someone will be contacting me in this regard?
I am still awaiting further communications from MTN in this matter. Alice van der Merwe, can you please advise when someone will be contacting me in this regard?
