False advertising.
<p>On the 24/11/2016 Mtn sent out a sms and I will quote directly " Get 50Gig data all for R149 per month + 10 000 mtn to mtn and 200 minutes to any network. Riceive this monthly x24 months. Visit any MTN Store THIS FRIDAY ONLY" and on the 12/01/2017 " MTN Fri-Yay, will qualify for the additional free value of 50GB data per month and 10 000 MTN-to-MTN Minutes per month, for 24 month contract. Tomorrow only ( 13/01/2017) I went into a store and appied for this contract. Now for the 2nd payable month since the contract(witch they now say is a month to month contract) I have not received what I am paying for and witch they now claim is a R199 per month. I must go into a store and then they will log the problem to sort it out. NO i want MTN to sort this out ASAP i have already wasted a whole day and leave from work to apply for this. I am not happy. Now for the last 2 months i have received 200 minutes and 500MB data. Not as they advertised .</p>
Dear Ettiene,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that have escalated the matter to the relevant department including supervisors and I have also requested that they provide you with urgent feedback in the matter. The email has been received and you should receive feedback soon.
i hope that you find the above in order.
Thank you
Kind regards
MTNSA
Best regards,
Dear Ettiene,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that have escalated the matter to the relevant department including supervisors and I have also requested that they provide you with urgent feedback in the matter. The email has been received and you should receive feedback soon.
i hope that you find the above in order.
Thank you
Kind regards
MTNSA
Best regards,