HK
HOPOLANG K
1 reviews | Active since Dec 2015
29 Jan 2016, 16:15
FALSE ADVERTI*****T
AM NOT HAPPY I SAW A SALE ADVERTI*****T FROM MTN BROUCHER,AND THEN WHEN I GET TO MTN STORE THE ONE AT JABULANI MALL THEY DECLINED ME BECAUSE THEY SAID I HAVE TO HAVE 3 ACCOUNTS THAT AM PAYING IN ORDER FOR ME TO APPLY FOR A CONTRACT PHONE.I HAD ALL THE DOCUMENTS THEY NEEDED WITH ME AND WHEN I ASK WHY THEY DECLINING ME THEY SAID I HAVE TO HAVE 3 ACCOUNTS THAT AM PAYING AND THE SPECIAL IS ENDING ON THE 31ST OF JANUARY.ITS MY FIRST TIME HEARING THIS I ONCE HAD A CONTRACT PHONE BUT I DONT REMEMBER THAT IN ORDER FOR ME TO QUALIFY FOR A CONTRACT I HAVE TO HAVE 3 ACCOUNTS THAT AM PAYING AND THEY WORSE PART IS THAT THEY TOLD ME EVERYTHING IS APPROVED EXCEPT FOR THE THREE ACCOUNTS THAT THEY WANT
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MTN South Africa's replyOfficial
31 Jan 2016, 16:14Hello puplar,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply31 Jan 2016, 16:14
Official
Hello puplar,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,