1 reviews | Active since Nov 2012
False Adverti*****t
I had upgraded my cellphone contract on the 20 September 2018, I choose the Samsung Note 9 cause you get the Samsung welcome pack with the phone, when receiving my phone only on the 28 September 2018 to find out that I did not received my Samsung welcome pack, I contacted the lady (Olivia Mgoduka) that helped me with my upgrade and asked her about my Samsung welcome pack and she sent me a link where I need to register for my welcome pack, I did and received a email that stated that my welcome pack was booked and will be sent to me shortly, I have up to date not received my welcome pack. I have sent a query to MTN customer service on Monday 15 October 2018 requesting about my welcome pack, but still not received any response from them. I don't think that MTN is taking there client seriously and we are not important to them, they advertise nice goodies to get you to take out a contract and then you are on your own.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Samsung Rewards promo is with Samsung. You need to contact Samsung service provider for assistance and feedback.
ü For any queries customers can contact the Samsung Call Centre on *** or email ***,
***
More email address for assistance
***
***
*** or or ***/***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Samsung Rewards promo is with Samsung. You need to contact Samsung service provider for assistance and feedback.
ü For any queries customers can contact the Samsung Call Centre on *** or email ***,
***
More email address for assistance
***
***
*** or or ***/***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,