LD
Litha D
1 reviews | Active since Apr 2015
02 May 2018, 11:28
False Adverti*****t
Good day. My name is Wiseman, My ID number is ********** 358087. In March around the 20th i took a data contact with an LTE device but I did not get my 30GB once off. I have been calling MTN and they giving me a run around. I have requested to speak to a Manager but the agents always tell me that the manager is busy and I will be contacted back since last month but no one is willing to resolve my issue at MTN. I regret my decision to take a contract with MTN if I will receive such a terrible service. Mycontact number is ********** 578 Number in question is **********
Thank you.
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MTN South Africa's replyOfficial
10 May 2018, 17:53Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have escalated the matter to our system support department to load the 30 GB promotional data ref no: *** turn around time is 2 to 24hrs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply10 May 2018, 17:53
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have escalated the matter to our system support department to load the 30 GB promotional data ref no: *** turn around time is 2 to 24hrs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,