AG
Asanda G
1 reviews | Active since Oct 2013
17 Mar 2015, 20:03
False adverti*****t
I received this sms from MTN \ Get 1GB FREE Data when you swap to an MTN LTE SIM for superfast internet speeds. Get your LTE SIM from an MTN Store then SMS "Swap\"" to 44770 from your current SIM & follow the prompts. Terms and Conditions apply\"" and.indeed I swaped but never received the data and when I call and ask about it was a different story and that was the end.Im so disappointed with MTN because I have been with the network for 12 years and now how can I recommend it to anyone now?"""
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Mar 2015, 10:07Hello AsaKaHlo,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply23 Mar 2015, 10:07
Official
Hello AsaKaHlo,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,