FMFM
Fidel Mabena Fidellis Mtemeri
1 reviews | Active since Jan 2018
31 Jan 2018, 09:30
False account period
My MTN account with Umhlanga store was wrongly captured, with six more months in their system. Now its over a month and they cant correct it. Payments are now due, they still want me to pay yet they cant correct the mistake the did in their system. Seems like am expected to continue paying a contract that has lapsed yet l have reported it, unless if someone in there is doing some games...
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MTN South Africa's replyOfficial
01 Feb 2018, 22:17Thank you for your post.
We sincere apologized for any inconvenience incurred.
According to the system the upgrade was captured in November 2016.
Please can you send to me a copy of the contract signed before we can rectify the term date.
My email address ***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply01 Feb 2018, 22:17
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
According to the system the upgrade was captured in November 2016.
Please can you send to me a copy of the contract signed before we can rectify the term date.
My email address ***
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,