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I have had an absolutely shocking & inconvenient experience at your Fourways mall shop G68!! I went to this store on 11/10/2017 for my upgrade. I told the sales consultant that i did not want to spend more than I was currently paying (R549.00pm) I ended up agreeing to a contract amount of R629.00 - His manager then told me about a promotion and if I waited a week I could get the J5 for free!! who wouldn't wait for this promotion. I received a call on 16/10/2017 to tell me the phone has arrived. immediately I went through to the store as i desperately needed a new phone. after 40min the consultant then printed out my contract to sign which did not reflect any amount. I then queried the package amount and he told me it was R679.00pm. He did not disclose this information to me and just requested that i sign the upgrade forms. How can you promise a customer a package at one amount and just change it and hope they sign it??? that is *****ing!! I would also like to raise concerns around your customer service, an elderly woman then came in and mentioned that her husband had just passed and she needed to manage a few things on his contract, she was almost brushed aside by another consultant who showed no sympathy towards her situation. Not getting anywhere she then left the store and said it would have been easier if they both died!!! how can you do this to people, how careless are your staff that they make people feel like they are worthless. Just shocking