FALIURE TO ATTEND CLIENT REQUESTS

I CALLED INTO CUSTOMER SERVICES ON THE 29TH OF JULY ASKING THE CONSULTANT WHAT THE PROCEDURE FOR CANCELLING MY CONTRATCT WAS. THE ONSULTANT NAMED HANIEL TOLD ME TO PAY AN AMOUNT OF R372 AND FAX THE PROOF OF PAYMENT TO HIS FAX NUMBER WHICH IS WHAT I DID ON THE 31ST OF JULY. 14TH AUGUST I RECIEVED AN SMS WITH MY AIRTIME,DATABUNLES AND SMS'S, I THAN SENT AN EMAIL TO RETENTIONS,COMPLAINTS AND CANCELLATION AT MTN ASKING WHY I HAVE RECIEVED THIS AIRTIME WHEREAS I HAVE CANCELLED MY CONTRACT, NO WORD FROM THEM. ON THE 23RD OF SEPTEMBER I GET AN SMS SAYING I NEED TO PAY R381.97 OR MY ACCOUNT WOULD BE SUSPENDED, I CALLED INTO CUSTOMER SERVICES THE LADY THAN INFORMED ME OF AN OUTSTANDING AMOUNT OF R639.89 WHICH IS UNKOWN TO ME, SHE THAN SAID SHE WOULD REFER THE MATTER TO THE CANCELLATIONS DEPARTMENT, STILL NO WORD INSTEAD MY OUTGOING LINE GETS SUSPENDED ON THE 28TH OF SEPTEMBER WITH THE SAME SMS OF ME HAVING TO PAY R381.89. MTN HAS NOT BEEN HONEST TO ME AS A CLIENT NOR HAVE THEY FOLLOWED UP ON MY REQUESTS INSTEAD THEY CONTINUE BILLING ME AND INCONVIENINCING ME BY CUTTING MY LINE- I AM SO SICK OF THEIR HALF HEARTED SERVICE AND THE ZERO AMOUNT OF HONESTY.