**** SALE/POOR SERVICE DELIVERY

<p>I called mtn enquiring about my contract on the 30th of May 2016, I was directed to call Mtn direct . I spoke to a lady called Thandeka and she said she will call me on the 1st as promotions start in the beginning of the month. She called on the 1st around past five. She asked me what kind of a phone I want , I told her and she started with the process of procuring a phone for me, she said the phone will only be delivered in a weeks’ time and I told her not to continue with the sale as I wanted the phone by the weekend then she assured me that phone will be delivered on a Friday .</p> <p> </p> <p>On Friday 3/6/16 at 11:30 I called to track where my phone was and was told that the phone was still at the warehouse,I asked to talk to her (Thandeka )and she said she will call me back in 10 min and she never did when I called again at 13:15 I was told she is not in the office and I spoke to Laurine who told me she will ask her to return my call , An hour later and a couple of minutes , still no call from Thandeka . I called back 14:20 and was transferred from pillar to post and no one wanted to transfer me to Thandeka’s superior(Tiny) or even transfer me to Thandeka they kept telling she is not available and will give her the message.</p> <p> </p> <p>I am not happy because I was promised my phone will be delivered on Friday which didn’t happen and the consultant didn’t have the decency to give an explanation why the phone was not delivered on the promised date, all she was after was a sale and she sold me lies. I am going to cancel my contact with MTN after a 9 yeas r of loyal customer</p>