CM
Christian M
1 reviews | Active since Sept 2018
23 Jan 2019, 12:20
**** PockitTV subscription
I am being spammed every day with an SMS saying I am subscribed to pockit TV at R2.02 every day. How is this even acceptable when I did not do this, nor would I ever do this. How do I remove this nonsense?
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
24 Jan 2019, 13:10Good day Christian
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that Third Party Subscription Services are independent service providers and these transactions between customers and the third party are sms and Internet based.
In order to cancel and prevent this third party service from billing you, please enter the following code :
*136*5# ok
select option content billing
select manage content service
select option to cancel.
I have credited your account with R20.00
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that Third Party Subscription Services are independent service providers and these transactions between customers and the third party are sms and Internet based.
In order to cancel and prevent this third party service from billing you, please enter the following code :
*136*5# ok
select option content billing
select manage content service
select option to cancel.
I have credited your account with R20.00
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply24 Jan 2019, 13:10
Official
Good day Christian
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that Third Party Subscription Services are independent service providers and these transactions between customers and the third party are sms and Internet based.
In order to cancel and prevent this third party service from billing you, please enter the following code :
*136*5# ok
select option content billing
select manage content service
select option to cancel.
I have credited your account with R20.00
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that Third Party Subscription Services are independent service providers and these transactions between customers and the third party are sms and Internet based.
In order to cancel and prevent this third party service from billing you, please enter the following code :
*136*5# ok
select option content billing
select manage content service
select option to cancel.
I have credited your account with R20.00
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Renall Chetty
Complaints Management Team
Best regards,
CM
Christian M's updateReviewer Update
24 Jan 2019, 16:42I've done as instructed and found absolutely no subscription services, and I'm still being spammed every day by this.
CM
Christian M's update24 Jan 2019, 16:42
Reviewer Update
I've done as instructed and found absolutely no subscription services, and I'm still being spammed every day by this.
MTN South Africa's replyOfficial
25 Jan 2019, 12:31Good day Christian
We have managed to cancel this service from our side,
There no longer a subscription to your number.
Regards
Renall Chetty
Complaints Management Team
We have managed to cancel this service from our side,
There no longer a subscription to your number.
Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply25 Jan 2019, 12:31
Official
Good day Christian
We have managed to cancel this service from our side,
There no longer a subscription to your number.
Regards
Renall Chetty
Complaints Management Team
We have managed to cancel this service from our side,
There no longer a subscription to your number.
Regards
Renall Chetty
Complaints Management Team
Best regards,
CM
Christian M's updateReviewer Update
25 Jan 2019, 16:53Thank you, I see it is cancelled, this is greatly appreciated as I never actually signed up for it, have absolutely no idea how it started in the first place.
But once again,
Thank you.
CM
Christian M's update25 Jan 2019, 16:53
Reviewer Update
Thank you, I see it is cancelled, this is greatly appreciated as I never actually signed up for it, have absolutely no idea how it started in the first place.
But once again,
Thank you.