SP
Sunita P
1 reviews | Active since Aug 2016
07 Jan 2019, 22:20
**** data charges
I would like to cancel my MTN data contact with immediate effect! I am quite frankly sick and tired of how you ***** people and make up costs that are *******! I topped up my airtime at 12.40 today, you are telling me that in my day while using WiFi and getting home with my data off I used all the airtime under an Internet connection. Absolutely *******! I'll pay any penalties, but I will NOT be staying with you any more. Terrible disgusting service and *****ery!
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Replies (2)
MTN South Africa's replyOfficial
09 Jan 2019, 08:54Good day Sunita
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply09 Jan 2019, 08:54
Official
Good day Sunita
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's replyOfficial
09 Jan 2019, 10:02Good day Sunita
Thank you for taking my call.
This is to acknowledge we have resolved the matter and we are happy to keep you as a valued client.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for taking my call.
This is to acknowledge we have resolved the matter and we are happy to keep you as a valued client.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
MTN South Africa's reply09 Jan 2019, 10:02
Official
Good day Sunita
Thank you for taking my call.
This is to acknowledge we have resolved the matter and we are happy to keep you as a valued client.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for taking my call.
This is to acknowledge we have resolved the matter and we are happy to keep you as a valued client.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,