CJ
CHRSZELDA J
1 reviews | Active since Oct 2012
29 Jun 2015, 12:13
**** cell phone promised with contract.
Good day, last week someone from mobile plus contacted me for a cell phone contract including phone plus top up airtime for a monthly fee. After I spoke to the consultant and he said I have 14days to change my mind. So I decided to look at how mobile plus powered by mtn is. And to my surprises so many people have had so much problems so I changed my mind tried to cancel the contract the same day but couldn't. I sent countless messages to mtn but I'm being ignored. If I get debited for this contract I'm taking mtn to court including this mobile plus people. Who just doesn't seem to exist. People please be aware of mobile plus don't get yourself in the fix that I am.
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Replies (1)
MTN South Africa's replyOfficial
07 Jul 2015, 12:16Hello ***,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records there is no contract on the Identity number (***)
I have also escalated the matter to the relevant department and advised that you are not interested in the contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records there is no contract on the Identity number (***)
I have also escalated the matter to the relevant department and advised that you are not interested in the contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply07 Jul 2015, 12:16
Official
Hello ***,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records there is no contract on the Identity number (***)
I have also escalated the matter to the relevant department and advised that you are not interested in the contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records there is no contract on the Identity number (***)
I have also escalated the matter to the relevant department and advised that you are not interested in the contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***