IN
Innocentia N
1 reviews | Active since Jan 2012
28 Jul 2020, 14:54
**** arrangement
I hate being **** to more than anything. On the 22nd of July I made a complaint on Twitter requesting for another arrangement cause I'm currently under isolation and I asked to make payments on the 31st and you agreed only for my line to be suspended this morning. What you did is disgusting, and when I called today I was told that the arrangement made on Twitter doesn't reflect on your records. Please sort this out and get back to me.
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MTN South Africa's replyOfficial
29 Jul 2020, 11:22Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
The system reflect the following on the 8-7-2020 you have called in to make arrangement for R374.42 to be paid 20-7-2020 you have not honored your agreement. Due to your failure not to honored the arrangement we cannot set up another arrangement on the account .
You need to make payment for the full amount owing before we can open the line for you.
The amount owing to the account R 752.43
Your account is in arrears from June month.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
The system reflect the following on the 8-7-2020 you have called in to make arrangement for R374.42 to be paid 20-7-2020 you have not honored your agreement. Due to your failure not to honored the arrangement we cannot set up another arrangement on the account .
You need to make payment for the full amount owing before we can open the line for you.
The amount owing to the account R 752.43
Your account is in arrears from June month.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply29 Jul 2020, 11:22
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
The system reflect the following on the 8-7-2020 you have called in to make arrangement for R374.42 to be paid 20-7-2020 you have not honored your agreement. Due to your failure not to honored the arrangement we cannot set up another arrangement on the account .
You need to make payment for the full amount owing before we can open the line for you.
The amount owing to the account R 752.43
Your account is in arrears from June month.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
The system reflect the following on the 8-7-2020 you have called in to make arrangement for R374.42 to be paid 20-7-2020 you have not honored your agreement. Due to your failure not to honored the arrangement we cannot set up another arrangement on the account .
You need to make payment for the full amount owing before we can open the line for you.
The amount owing to the account R 752.43
Your account is in arrears from June month.
Kind Regards,
Alice van der Merwe
MTN
Best regards,