VL
Veronica L
1 reviews | Active since Mar 2014
24 Sept 2016, 16:12
"FAIR USAGE" SKY BUNDLES
<p>I have, on various occasions received an SMS from MTN informing me that I have used up my "100" minutes fair usage on my monthly SKY bundle and will be charged 0.50c per minute. Well, today the cherry's on the cake as I haven't even made a call yet and received an SMS stating my time has been used up. Furthermore, according to #141# the fair usage is 250 minutes and not 100? Please look into this matter and rectify. Also, I am not interested in receiving messages from MTN regarding the R99 for6GB as it is - in my opinion - false advertising.</p>
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MTN South Africa's replyOfficial
26 Sept 2016, 14:42Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that Fair usage is 250 minutes per day and the minutes are dived as below
150 minutes Per day MTN To MTN fair use per day
100 minutes per day MTN to Other fair use per day
Please take note that the usage sms notification is automated on the network we are bound by law to send the notification once fair usage has been reached. A request has been sent to mtn marketing division to opt out your number from any of mtn’s marketing related SMSs
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply26 Sept 2016, 14:42
Official
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that Fair usage is 250 minutes per day and the minutes are dived as below
150 minutes Per day MTN To MTN fair use per day
100 minutes per day MTN to Other fair use per day
Please take note that the usage sms notification is automated on the network we are bound by law to send the notification once fair usage has been reached. A request has been sent to mtn marketing division to opt out your number from any of mtn’s marketing related SMSs
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
VL
Veronica L's updateReviewer Update
27 Sept 2016, 19:47Regarding your statement : "Please take note that the usage sms notification is automated on the network we are bound by law to send the notification once fair usage has been reached" - surely a person needs to make phone calls before receiving notifications of usage?
Check my records fo 24 September 2016 and you will note that NO CALLS were made from my phone prior to the sms being received. Your mtn agent confirmed this as well when I called 173 on the day and I am also still waiting for a response from them!
VL
Veronica L's update27 Sept 2016, 19:47
Reviewer Update
Regarding your statement : "Please take note that the usage sms notification is automated on the network we are bound by law to send the notification once fair usage has been reached" - surely a person needs to make phone calls before receiving notifications of usage?
Check my records fo 24 September 2016 and you will note that NO CALLS were made from my phone prior to the sms being received. Your mtn agent confirmed this as well when I called 173 on the day and I am also still waiting for a response from them!