ZC
Zita C
1 reviews | Active since Oct 2018
07 Nov 2018, 09:04
Failures to reimburse my account for the 100th Time!
Hi Sizwe I have checked my account and it has still not been reimbursed correctly for the full amount of R4145.00. MTN has charged me incorrectly for the month of November 2018. I want to be refunded entirely for the amount of R4145.00 if I have to explain this one more time I will be taking you to the ombudsman, as my money has been building credit within the MTN account since March 2018 which is exactly 5 months now and this issue is still an ongoing process. You have all my necessary details, please log on and refund my account accordingly. The reference number, for the 100th time is 1- ********** 9713. Regards Zita Clarence
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Replies (4)
MTN South Africa's replyOfficial
09 Nov 2018, 07:36 Good day
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman
Sizwe Schoeman
Complaints Management team
MTN South Africa's reply09 Nov 2018, 07:36
Official
Good day
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman
Sizwe Schoeman
Complaints Management team
ZC
Zita C's updateReviewer Update
09 Nov 2018, 08:40Hi Sizwe
I would like a response in writing by the end of business today or I will be handing this over to the ombudsman. I am sick of having to ask for my money to refunded.
Regards
Zita Clarence
ZC
Zita C's update09 Nov 2018, 08:40
Reviewer Update
Hi Sizwe
I would like a response in writing by the end of business today or I will be handing this over to the ombudsman. I am sick of having to ask for my money to refunded.
Regards
Zita Clarence
MTN South Africa's replyOfficial
12 Nov 2018, 09:42Good day
Thank you for your post.
We tried calling you but there was no answer. We have investigated the issue you raised with us and we can confirm that that the payment of R364.48 was allocated to your account and your account was credited with the amount in October 2018. This should reflect on your current bill. Currently you are in credit of R 388.85 pertaining to your Blackberry service that was removed and a credit was passed for the period of 7 months you were billed for.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Please do not hesitate to contact us should you require further assistance.
Warm Regards
Warm Regards
Sizwe Schoeman
Complaints Management team
MTN South Africa's reply12 Nov 2018, 09:42
Official
Good day
Thank you for your post.
We tried calling you but there was no answer. We have investigated the issue you raised with us and we can confirm that that the payment of R364.48 was allocated to your account and your account was credited with the amount in October 2018. This should reflect on your current bill. Currently you are in credit of R 388.85 pertaining to your Blackberry service that was removed and a credit was passed for the period of 7 months you were billed for.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Please do not hesitate to contact us should you require further assistance.
Warm Regards
Warm Regards
Sizwe Schoeman
Complaints Management team
ZC
Zita C's updateReviewer Update
12 Nov 2018, 14:44Hi Sizwe
There is an amount of R4145.00 outstanding from my account! which has accumulated since March 2018. I am not interested in the fact that you have allocated the amount of R364.48. I want to be reimbursed for this entire amount! I am actually no longer interested. I will report this case to the ombudsman tomorrow.
ZC
Zita C's update12 Nov 2018, 14:44
Reviewer Update
Hi Sizwe
There is an amount of R4145.00 outstanding from my account! which has accumulated since March 2018. I am not interested in the fact that you have allocated the amount of R364.48. I want to be reimbursed for this entire amount! I am actually no longer interested. I will report this case to the ombudsman tomorrow.