LA
Lisa A
1 reviews | Active since Aug 2015
01 Aug 2015, 14:24
Failure to terminate contract
After several attempts to discontinue a cell contract since April this year I was told that the system doesn't allow that option so they would migrate me to prepaid and I could then just throw away the Sim card. So the lady did what she needed to do. Or so I thought..... today AGAIN FOR MONTHS AFTER MY CONTRACT MTN CONTINUES TO DEBIT MY ACCOUNT. AND I WANT TO EXPRESS MY EXTREME DISPLEASURE AT THIS. It is not like I didn't do way was necessary I have been into stores several times and the helplines are useless. Please cannot continue. I want my money refunded and the contract terminated immediately and I want MTN to stop debiting money from my account!!!!!!
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Replies (1)
MTN South Africa's replyOfficial
14 Aug 2015, 09:26Hello Lisa Phoenix ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your number ending in 287 has been cancelled and migrated to prepaid. Kindly note that since there was usage on your line, that it payable, therefor there is no refund due.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your number ending in 287 has been cancelled and migrated to prepaid. Kindly note that since there was usage on your line, that it payable, therefor there is no refund due.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply14 Aug 2015, 09:26
Official
Hello Lisa Phoenix ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your number ending in 287 has been cancelled and migrated to prepaid. Kindly note that since there was usage on your line, that it payable, therefor there is no refund due.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your number ending in 287 has been cancelled and migrated to prepaid. Kindly note that since there was usage on your line, that it payable, therefor there is no refund due.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***