Failure to swim swap

<p>I am very upset with MTN, they just don't acknowledge us for being loyal customers, I have been with mtn for more than 5years, I lost a phone in an event which was very traumatic for me but when I call them to make a sim swap on the 24 they told me it was successful and will be active within 24 hours, waited n waited till I tried to make sim swap via sssd but in vein due to their poor network in the area. I called today the 27/11/16 but again they asked to verify my numbers i gave them but still couldn't successful make sim swap. What worries me is that all my important contacts, work, school and personal are there, my banking n insurances uses this number. at some point you will need to value our loyalty and act as such. I really need my number back</p>