FAILURE TO SORT OUT SIMPLE QUERIES
<p>I got a contract for data and airtime in March which the consultant did not explain to me that l will not be allowed to make international phone calls. I have been calling them since April to try sort this out but they keep on sending back an forth between these number 808 and ********** 667. No one is willing to help me even the Mtn shop they refer me to make a phone call. I have been a loyal customer and am quite disappointed with MTN</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that international calling is loaded as a service on your number, the inclusive value will not be depleted when making the international calls. To make international calls please recharge airtime or you can change the usage limit by dialling *141*1*7852#ok, please note that you will be billed for any additional usage plus your monthly subscription so please set an amount based on your affordability.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that international calling is loaded as a service on your number, the inclusive value will not be depleted when making the international calls. To make international calls please recharge airtime or you can change the usage limit by dialling *141*1*7852#ok, please note that you will be billed for any additional usage plus your monthly subscription so please set an amount based on your affordability.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********