1 reviews | Active since Aug 2015
Failure to shutdown a ********** contract by MTN, and by extension MTN helps perpetuate *****
Failure to assist / help resolve ********** contract:
A ********** contract has been opened against my name at an MTN Call Centre. Attempts to have this cancelled and corrected have proved fruitless. MTN Call centre agents (so called Service Champions) could not Help. I've called several MTN help Desks none of which could help. These include (i) ***; (ii) 083 135 ; (iii) ***. I have further e-mailed *** - No Response received thus far.
It is very disappointing what MTN is doing. A ********** contract has been opened against my name, they have failed to detect that was not me opening the contract; furthermore when I am contacting them they are unable to close this ***** and get me proof that its been done. It almost seems like they are in on it, they as MTN itself is happy to take ********** money from unsuspecting people. MTN is happy to initiate contracts (a ********** contract) in a matter of minutes; however closing it down is a mission.
Clearly MTN do not care about POPI Act, and they have "rotten apples " within their systems.
With all that noted, and granting them some credit - perhaps it is not all in their control - I can't understand the failure to STOP the contract. That just says - they want to take this ********** money, and they do not care about the victims. N***x
Clearly MTN do not care about POPI Act, and they have "rotten apples " within their systems.
With all that noted, and granting them some credit - perhaps it is not all in their control - I can't understand the failure to STOP the contract. That just says - they want to take this ********** money, and they do not care about the victims. N***x