Failure to respond to ***** investigation

<p>On 7 March 2017, I contacted MTN Call Centre because the services on my phone - <span style="text-decoration: underline;"><strong> ********** </strong></span> (then on contract with MTN) was suspended. I was advised that this was due to the fact that I have exceeded my call limit. I requestsed the agent to remove the block and during this call she also asked me whether she should remove the block from the other number linked to my account (<span style="text-decoration: underline;"><strong> ********** </strong></span>). I never authorised for another number to be linked to my account and immediately asked the agent ********** to log a query whereby I am given full details of how this number was linked to my account and by whom it was authorised. I also requested detailed billing of the account. </p> <p> </p> <p>On 9 March 2017, I contacted the MTN Call centre for an update on my query and was then advised that I needed a cerified letter addressed to the ***** department stating that the unknown number does not belong to me and that I wish for an investigation to take place. This letter was e-mailed on 16 March 2017. </p> <p> </p> <p>I have since made various follow-ups - to the agent that assisted me originally ********** as well as the Call Centre asking for a valid telephone number at MTN ***** department or the name of a manager who can assist me, yet this seems an impossible task for MTN! To date, NO ONE from MTN even attempted to contact me and I find this both unprofessional and unacceptable. Because of this total lack of service, I have cancelled my contract with MTN.</p> <p> </p> <p>My expectation is that my complaint will be dealt and resolved wihtin th next 2 days and full details of the investigation with supporting documentation supp**** as per my original request.</p> <p> </p> <p>Truia Taylor</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>