NJ
Nerisa J
1 reviews | Active since Mar 2013
16 Aug 2015, 10:38
Failure to respond to emails
Good Day<br> <br> I sent MTN an email 2 and a half months ago advising them that Id like my contract cancelled. After quite some time I received a message via Hello Peter stating that a deactivation date has been set for 28 July 2015. I requested MTN to provide me with confirmation that it has been deactivated but my requestes went unanswered. I also received my latest bill, however, only half of the amount was deducted from my account. I urgently require MTN to provide me with written confirmation that my contract is finally cancelled.
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MTN South Africa's replyOfficial
03 Sept 2015, 08:26Hello nerisaj,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that confirmation has been sent to you on the 21-8-2015 via email function. The contract expired 28-7-2015 and the deactivation has been done on the 28-7-2015.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that confirmation has been sent to you on the 21-8-2015 via email function. The contract expired 28-7-2015 and the deactivation has been done on the 28-7-2015.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply03 Sept 2015, 08:26
Official
Hello nerisaj,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that confirmation has been sent to you on the 21-8-2015 via email function. The contract expired 28-7-2015 and the deactivation has been done on the 28-7-2015.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that confirmation has been sent to you on the 21-8-2015 via email function. The contract expired 28-7-2015 and the deactivation has been done on the 28-7-2015.
Kind Regards,
Alice van der Merwe
***