EC
Eugene C
1 reviews | Active since Aug 2011
25 Dec 2015, 17:57
FAILURE TO RESPOND TO CANCELLATION REQUEST
MTN once again refusing to respond to a request for contract cancellation upon expiry, even after repeated e-mails. I live outside SA, phoning the call center is a waste of money, no-one ever speaks to you, e-mails are ignored.<br> <br> MTN service is absolutely shocking, I recommend that anyone thinking of signing up for a contract think twice - you will struggle endlessly to cancel your contract when it expires.
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Replies (1)
MTN South Africa's replyOfficial
27 Dec 2015, 14:48Hello EugeneC,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
The matter has been escalated to the cancellation management team for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
The matter has been escalated to the cancellation management team for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply27 Dec 2015, 14:48
Official
Hello EugeneC,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
The matter has been escalated to the cancellation management team for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
The matter has been escalated to the cancellation management team for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Regards
Nompumelelo
REQ:***