1 reviews | Active since Oct 2015
Failure to respond to billing query
Initial query was logged on the 27/02/2015 Ref no:REQ***, consultant Aurial was advised that I was not receiving my data bundle since December 2014 and I am being billed out of bundle data charges to date,the consultant stated she will update me to a sky package once the issue has been resolved however I have still not received any feedback, I am also being billed for BIS when my contract is an anytime 500 with a S4. I was advised at the branch to pay the bill and I will receive a refund, I have visited the branch and contacted the call centre numerously to resolve this issue but was told due to the 8 week strike by MTN nothing can be done. On the 05/10/2015 consultant Delene ref no:REQ *** advised that I will receive feedback within 7 days,I have still not received feedback , I visited the pavillion branch on the 13/10/2015 and spoke to Phumi who re escalated my query and I am still being billed for BIS and out of bundle charges on an anytime 500 contract with a S4 handset.This is a 8 month query which is still unresolved.The billing is in breach of my contract that I agreed to and I am not willing to pay for BIS and data that I did not sign up for.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the account has been credited for the BIS charges in August month and this credit reflect.
Then regarding the 500MB data not received with the package. As per the system the 500MB has not been included with the package. We do require the contract signed that will reflect that the 500MB should be included once we receive the contract and this is stated on the contract we can the credit the account. Please fax to us the copy of the contract ***.
The account is in arrears, payment need to done before the lines can be activated. Please contact the 808 call center for the call to be transferred to the credit management to assist you with the payment arrangement.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the account has been credited for the BIS charges in August month and this credit reflect.
Then regarding the 500MB data not received with the package. As per the system the 500MB has not been included with the package. We do require the contract signed that will reflect that the 500MB should be included once we receive the contract and this is stated on the contract we can the credit the account. Please fax to us the copy of the contract ***.
The account is in arrears, payment need to done before the lines can be activated. Please contact the 808 call center for the call to be transferred to the credit management to assist you with the payment arrangement.
Kind Regards,
Alice van der Merwe
***