GG
Ganson G
1 reviews | Active since Oct 2011
14 Sept 2015, 12:01
Failure to respond
My complaint to MTN is just being ignored. Farhana from Client Experience said that is how it works. The customer complains - MTN does not listen - we go to public domain - MTM apologizes and it is back to square one.<br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
14 Sept 2015, 14:33Hello ggovender,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the matter has been escalated by Farhana to the regional manager and they are working on it and once there's feedback they contact you urgently.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the matter has been escalated by Farhana to the regional manager and they are working on it and once there's feedback they contact you urgently.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply14 Sept 2015, 14:33
Official
Hello ggovender,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the matter has been escalated by Farhana to the regional manager and they are working on it and once there's feedback they contact you urgently.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that the matter has been escalated by Farhana to the regional manager and they are working on it and once there's feedback they contact you urgently.
Best regards
Mantoa
REQ:***
Best regards,