FAILURE TO RESOLVE NETWORK FAULT

I am frustrated beyond doubt with MTN!

For the last 2 Months I have been unable to resolve an error on the network. I have called into the call centre 11 times, Been to MTN Cresta who referred me to MTN 14th Avenue who are closed and referred me to MTN Sandton. I have been to all 3 and still nobody can resolve my problem.

I’m going to give you in point form what the issue is:

1) I do not want a voicemail on my line as I do not listen to voicemails. 2) When I am on a call and another caller tries to call me “Call Waiting” but I cut the 2nd incoming caller it immediately says “You have dialled and Invalid number” 3) When a regular call comes in and it is not answered or cut by me it says “You have dialled and Invalid number”

I am not sure what the standard or default is but all I require it to say is “This Line is Busy” or go straight to an engaged tone so the caller knows im busy.

I have tried resetting all possible settings, I have logged calls, I have been to 3 MTN offices and still npbody can fix my problem.

My last call reference which has still not been attended to is ***

This line is my business line and just about all my clients are complaining about my number not working or coming up as invalid, I am losing business.

This mail is my last port of call, I have been a loyal client of MTN for 20 years if not more, if the matter is not resolved I am going to migrate to an alternate provider. I hate threatening suppliers but im just not getting my problem resolved and am being pushed into a corner.