FD
Farzaad D
1 reviews | Active since Jul 2018
06 May 2019, 23:10
Failure to resolve issues and constant disinterest
With regards to my previous post: "Misleading deals and no regards for loyalty"
MTN have no contacted me after their initial acknowledgement. They have not resolved the issue either. I want my earpods. My entire family are on MTN. I just took out a contract. I'm honestly going to cancel it. I have 2 days to return my product. At this rate I'm going to get everyone to change service providers
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MTN South Africa's replyOfficial
07 May 2019, 10:49Good Day Farzaad
Thank you for your post.
Please accept our sincere apologies for the delayed feedback and inconvenience caused.
As per our telephonic conversation, kindly note that this matter has been escalated to the regional manager and will revert to you with feedback.
We would like to assure you that it is not our intention to dissatisfy any of our clients.
Warm Regards
Brendah Langa
Complaints Management team
Thank you for your post.
Please accept our sincere apologies for the delayed feedback and inconvenience caused.
As per our telephonic conversation, kindly note that this matter has been escalated to the regional manager and will revert to you with feedback.
We would like to assure you that it is not our intention to dissatisfy any of our clients.
Warm Regards
Brendah Langa
Complaints Management team
MTN South Africa's reply07 May 2019, 10:49
Official
Good Day Farzaad
Thank you for your post.
Please accept our sincere apologies for the delayed feedback and inconvenience caused.
As per our telephonic conversation, kindly note that this matter has been escalated to the regional manager and will revert to you with feedback.
We would like to assure you that it is not our intention to dissatisfy any of our clients.
Warm Regards
Brendah Langa
Complaints Management team
Thank you for your post.
Please accept our sincere apologies for the delayed feedback and inconvenience caused.
As per our telephonic conversation, kindly note that this matter has been escalated to the regional manager and will revert to you with feedback.
We would like to assure you that it is not our intention to dissatisfy any of our clients.
Warm Regards
Brendah Langa
Complaints Management team