MM
Moyahabo M
1 reviews | Active since May 2015
01 Dec 2015, 09:00
FAILURE TO RESOLVE A PROBLEM
Since last week I have been trying to make outgoing calls, and I get a voice from my phone saying that \Insufficient airtime to make a call". During last week it would happen certain parts of the day. Yesterday"
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Replies (1)
MTN South Africa's replyOfficial
05 Dec 2015, 11:13Hello Moyaha****,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the error of insufficient airtime to make a call occurs mostly when multiple internet connections are left running on your device. To remedy the problem we advise that you minimise internet applications running on the device or you can turn off the mobile data on your Galaxy S4 to allow you to initiate the call.
We trust that the above mentioned is beneficial to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the error of insufficient airtime to make a call occurs mostly when multiple internet connections are left running on your device. To remedy the problem we advise that you minimise internet applications running on the device or you can turn off the mobile data on your Galaxy S4 to allow you to initiate the call.
We trust that the above mentioned is beneficial to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply05 Dec 2015, 11:13
Official
Hello Moyaha****,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the error of insufficient airtime to make a call occurs mostly when multiple internet connections are left running on your device. To remedy the problem we advise that you minimise internet applications running on the device or you can turn off the mobile data on your Galaxy S4 to allow you to initiate the call.
We trust that the above mentioned is beneficial to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the error of insufficient airtime to make a call occurs mostly when multiple internet connections are left running on your device. To remedy the problem we advise that you minimise internet applications running on the device or you can turn off the mobile data on your Galaxy S4 to allow you to initiate the call.
We trust that the above mentioned is beneficial to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,