1 reviews | Active since Apr 2015
Failure to Repair Phone!
<p>I took my Samsung S6Edge in for repairs(LESS than 6 Months old)as it kept on "freezing", and would stay "frozen"until the battery would be depleted. Its did so numerous times. So i took it to MTN where my contract is, told them what it was doing. They then suggested they will send it away to try put it through on warrenty claim as it was less than 6 months old and get a new S6 edge. It was sent away and rejected for warrenty claim because they say it is scratched on the side of casing( never dropped the phone just slightly scratched due to body glove phone cover). It was communicated that it can only go for repairs, 2 weeks later its communicated that i can collect my phone(yesterday). I use it for a few hours today and it does exactly what it did before sending it in. Freezing. It is absolutely pathetic that my phone was gone for so long and absolutely nothing was done to resolve the problem.NOTHING.</p> <p>Their after sale service is appalling and what has happened is totally unacceptable. Please assist</p>
Good Day Grant#91,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
Please note that In order for us to revisit the repairs, we would require you to rebooked the device with specific faults specified so that priority can be elevated and the matter resolved. You may request the store to mark it for urgent attention as it has been in for repairs on a prior occasion.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Grant#91,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
Please note that In order for us to revisit the repairs, we would require you to rebooked the device with specific faults specified so that priority can be elevated and the matter resolved. You may request the store to mark it for urgent attention as it has been in for repairs on a prior occasion.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Im am now very unhappy!!! I received my phone back today 08/07/2016 from repairs. It was on for half an hour and it did exactly what it did the last 2 times it was sent in. FROZEN!!! THIS IS COMPLETELY UNACCEPTABLE!!! This service is pathetic! I want something drastic done, i want a new phone . I have physically only had the phone in my possession for 4 months since new! Please assist ASAP.
Im am now very unhappy!!! I received my phone back today 08/07/2016 from repairs. It was on for half an hour and it did exactly what it did the last 2 times it was sent in. FROZEN!!! THIS IS COMPLETELY UNACCEPTABLE!!! This service is pathetic! I want something drastic done, i want a new phone . I have physically only had the phone in my possession for 4 months since new! Please assist ASAP.