Failure to Repair Phone!

<p> Jun 14, 2016</p> <p> </p> <p>4 weeks ago</p> <p> </p> <p> Mtn</p> <p> </p> <p> </p> <p> </p> <p>3.1</p> <p> </p> <p>Telecommunications</p> <p> </p> <p>Failure to Repair Phone!</p> <p> </p> <p>by Grant#91 2</p> <p> </p> <p>I took my Samsung S6Edge in for repairs(LESS than 6 Months old)as it kept on "freezing", and would stay "frozen"until the battery would be depleted. Its did so numerous times. So i took it to MTN where my contract is, told them what it was doing. They then suggested they will send it away to try put it through on warrenty claim as it was less than 6 months old and get a new S6 edge. It was sent away and rejected for warrenty claim because they say it is scratched on the side of casing( never dropped the phone just slightly scratched due to body glove phone cover). It was communicated that it can only go for repairs, 2 weeks later its communicated that i can collect my phone(yesterday). I use it for a few hours today and it does exactly what it did before sending it in. Freezing. It was then sent back in, it went in for a couple weeks and i got it back on friday afternoon. I didnt even geta chance to put the sim card in and finish the setup and it froze AGAIN!!! It is absolutely pathetic that my phone was gone for so long and absolutely nothing was done to resolve the problem. Its been in now will be the 3rd time for the same problem. It is completely wrong for me to be paying so much money for the contract every month and i have had use of the phone in 3 months. Either i want my contract to be cancelled so i can take my business elsewhere or i want a new phone. Mtn has given ridiculously bad service!</p> <p> </p> <p>Their after sale service is appalling and what has happened is totally unacceptable. Please assist</p> <p> </p>