Failure to repair insured cellphone

Item: MTN South Africa
Rating: 2
Author: Charl K

My LG L70 was damaged and I processed the claim at MTN Zevenwacth 19th Oct. Mr Rory Payle logged the claim ***. After some confusion regarding excess R330 for excess was paid on 30th Nov. Device was returned to store without being repaired. Claim was logged again ***. The device is still in store awaiting collection by insurance. I have been paying hardware and insurance without having the use of the device. No communication from insurance dept even after promising to call

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Replies (1)

MTN South Africa's replyOfficial

18 Jan 2016, 08:57

Hello Charlkilla,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please be advised that your request has been escalated to our insurance division for urgent assistance regarding the claim.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards
Kevin.

MTN South Africa's reply18 Jan 2016, 08:57

Official