Failure to refund insured repairs on approved clai

One of my insured handsets was damaged, handed in at the MTN service centre in Cape Town. We waited over a month for the phone to be repaired as MTN did not have spares. The claim was approved and then waited over a week for MTN to pay out. I desperately needed the handset. Paid for the repairs and sent the proof of payment to MTN Insurance via their [Email Removed] Claim ***. I received an email from this email address on 12/12/2014 that the request for refund was sent to \finance". I have to date not received this refund of the amount of R1406.70-R150.00 excess. I have sent numerous emails"