MR
Megan Reardon-Bester

1 reviews | Active since Jul 2015

10 Jul 2015, 17:34

FAILURE TO PROVISION DATA & SMS AS PER CONTRACT

I upgraded on 26 November 2014, after Nashua Mobile 'sold' my account to MTN <br> <br> Since the upgrade I have not been provisioned with my monthly S300 + D300, as per my contract , over 7 months.<br> You have all my itemised Billing from the day I signed this document, and <br> this tells a very scary story, no service or facilities, hence no charges on <br> my itemised billing.<br> You can check with Mary at Fourways MTN how many times I have been back to their offices for <br> lack of service, waste of time, no facilities, submitting complaints, not once have you addressed or responded to any of the complaints.<br> Please cancel my contract, I will return your phone, please credit my bank account S300 & D300 since November 2014 - I will not be held ransom to a contract that does not deliver what I am paying for. This is a business phone - a number which I have used for over 15 years, my communications has been compromised for too long.<br> Herewith list of Reference Number regarding Logged Complaints to MTN: <br> USD: ***, ***, SMC ***, USD: ***, SMC:***, Ref Dic: ***, USD: ***, ***, USD: ***, ***, ***

0
Replies (1)
MTN South Africa
MTN South Africa's reply30 Jul 2015, 15:27
Official
Hello MC061260,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

Please note that the bundles were activated 17/04/2015. Kindly note that this will be escalated to our billing team for credits to be passed for the months you did not receive the bundles. We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us.

Thank you
Wenzile Masina
REQ:***