FAILURE TO PROVIDE REPLACEMENT PHONE

<p>In March I upgraded one of my contracts through the Corp Div of MTN with a Samsung 7 Edge. By the end of July the phone started to give trouble - the screen went blank. I took the phone to the the service centre in Montague Gardens in Cape Town. I was told that they could not help me unless i had the invoice as it was done through their Corporate Div. By the time I found the invoice they were closed so i went to the Canal Walk office. They took the phone in and they said that it would take a couple of days to send it to the service centre and have it checked to see if it would be replaced or fixed. They would let me know. By the end of the week i had heard nothing. Tried to phone the service centre - no one answered. emailed Canal walk, no one rep****. Went into the service centre only to be told that the phone had been returned to Canal Walk - they could not tell me the reasons as the person who returned it was not there. I went back to Canal Walk, spoke to the manager Lola who advised that the the phone had again been returned to the Service centre.Once again i was advised she would let me know. Needless to say I still did not get any feed back. I had to follow up. At last I was given the authority number(after more than a week) for a replacement phone. I sent this number to the Corp Div. For the last 2 weeks I have queried them and all I have been told is they have not heard from their warehouse. Once they get confirmation that it is there they will replace the phone. It is impossible for it to take this long(it has now been over a month). I have tried to get the supervisers contact details and the managers details, but the staff either can't or won't give email/telephone numbers. I need this sorted as it is extremely inconvenient being without the phone. MTN also expect me to pay for a device that i do not have. Your assistance in getting this matter sorted will be much appreciated. The service is really terrible and nobody seems to give a hoot.</p>