Failure to provide ITC referance

We were burgled in mid June and I app**** at Strand Maverick MTN to have two units blacklisted. The one unit's ITC number was provided after a week (supposedly only takes a day or two) and the other unit's has STILL not been delivered. The aftermath is that the insurance claim has now been processed minus the ITC number of a R4000 replacement item. That's quite a lot to lose out on simply because someone is unwilling to simply punch an IMEI number into a computer and fwd the ITC number back to the applicant. The lady in the Strand can do nothing about this as it is an HQ issue and help your soul if you try to do it yourself via 808 with no service available.<br> <br> Small task neglected on your side, MTN. Huge consequence on my side. Who is sorting this out?<br> <br> Samuel Swiegers