Failure to provide documents and poor customer care

Its been about three weeks now that i have been trying to get a simple invoice out of MTN for my account. This has become a monthly challenge and is ridiculous!

I have been told to use the MYMTN app which says it has submitted my request for Invoice successfully. two minutes go by an I receive an SMS saying it was unsuccessful.

I then phone "customer care" and the robot says I must use the MYMTN app. So I then ask to speak to someone and then get told that’s an invalid option.

So now I resort to emailing customer care and get asked half a dozen security questions and never get my invoice!

I am on the point of cancelling my debit order in order to force them to send an invoice and reporting them to the TAX ombudsman for failure to provide proper documentation.

Clearly MTN does not want clients speaking to real people!

I am so fed up with the ****py service from that organisation its unreal!

Listen to the warnings if you are looking at joining this ****ty cellular service provider.

in my opinion one star is generous