1 reviews | Active since Oct 2017
Failure to provide a statement
My account was referred to Norton -Lambrianos Attorneys and once I had settled the account, I was given a settlement letter, which I emailed to MTN customer services. I then asked to reactive my account as it was paid up, legal department (Zola Matshoba) got back to me advising that there were missing subscription fees that has to be paid to bring the account up to date; I have then requested an updated statement for my account in order to make payment and be able to reactive the account. I have escalated this matter to Veronica Smith (Complaints Analyst) who also have failed to get back to me, it has been over a month and this account will be in arrears yet again.
Can someone wake up at this company!!!!!
Dear Nadia,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Kindly note Veronica has confirmed that she has responded to you via email whereby the relevant information was provided.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Nadia,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Kindly note Veronica has confirmed that she has responded to you via email whereby the relevant information was provided.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,