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Rochelle C

1 reviews | Active since Oct 2018

05 Oct 2018, 12:26

FAILURE TO PORT FROM TELKOM PREPAID - MTN CONTRACT

All I need from MTN - Channelling department is an estimated time for how long I have to wait to port my Telkom number - MTN Contract. I understand that this number should have been ported from the point of sale, it wasn't done that way through MONDO now I am waiting for more than a week to be acknowledged. How long do I have to wait for my number to be ported???? Mondo cannot assist me because MTN is the holdup. What needs to be done for my numbers to be ported.

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Replies (4)
MTN South Africa
MTN South Africa's reply08 Oct 2018, 13:33
Official

Good day Rochelle,

Thank you for bringing this to our attention.

We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.

We have sent this matter to the Number Portability team to urgently assist. We shall revert to you.

Warm regards

Mazwi Zuma

Complaints Analyst

RC
Rochelle C's update09 Oct 2018, 11:50
Reviewer Update
Yet nothing has been done, I've been waiting since the 28th of September today is the 9th of October. No-one has the decency to communicate with me regarding this issue. If this is the kind of service i'm receiving from MTN what will this 2yr contract be like????? Come the 25th of the month, MTN will be the first to deduct their payment from my bank account. It's the 9th of the month and I still haven't had the privilege to open my phone and use it. This is pathetic!!!
MTN South Africa
MTN South Africa's reply09 Oct 2018, 16:24
Official

Good day Rochelle,

Please note we are in communication with the pot team, we will revert to you.

We understand the frustration this is causing, we are committed to resolving the matter.

Warm regards

Mazwi Zuma

Complaints Analyst

RC
Rochelle C's update10 Oct 2018, 12:34
Reviewer Update
Porting my number shouldn't have to take this long if I don't get results by FRIDAY THE 12TH OF OCTOBER this week I'm cancelling this contract and putting a stop order on your payment. I DON'T CARE THAT A 7YR OLD WILL BE DISAPPOINTED BUT THIS, This is beyond ridiculous!