ED
Evan D
1 reviews | Active since Aug 2011
18 Jan 2016, 13:38
Failure to migrate contract to prepaid
I signed a migration to prepaid on 30 December 2015 and to date I am still waiting for the contract number to be converted to prepaid. This is pathetic and all the staff can say is that it looks like it hasn't been captured yet...yet the company will be quick to invoice even though I cancelled a month ago. Please contact me on the cell c number provided.
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Replies (1)
MTN South Africa's replyOfficial
20 Jan 2016, 08:11Hello ERDaniels,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the Retentions department for assistance. There is no previous request for migration to prepaid that was made when I check on our systems.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the Retentions department for assistance. There is no previous request for migration to prepaid that was made when I check on our systems.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply20 Jan 2016, 08:11
Official
Hello ERDaniels,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the Retentions department for assistance. There is no previous request for migration to prepaid that was made when I check on our systems.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the matter has been escalated to the Retentions department for assistance. There is no previous request for migration to prepaid that was made when I check on our systems.
Kind Regards
Nompumelelo
REQ:***