IM
Ian M
1 reviews | Active since Jan 2016
21 Jan 2016, 17:59
Failure to keep to Commitment
In December MTN failed to keep to their commitment or promise. My sons account is a MYCHOICE 100 which meant it only allows 100 mins, 100 SMS and 300 MB in data. Once exhausted it was to stop the account until it was topped up. MTN failed to block the account and his account ran up to R13, 000 and now in January it has gone up to R8, 000. MTN then blocked the all cells linked to the main account with the account limit exceeded so now none of the cell number could contact customer service. After contact I was told that the account must be paid before they would help. I have paid the account and sent several emails demanding that the charges be reversed
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MTN South Africa's replyOfficial
25 Jan 2016, 10:50Hello imcginn,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do not pick up any notes on the system when the upgrade has been done for line *** for the usage limit to be set up for the contract to change to Top Up once the data and minutes has been used up. The usage limit has only been set up on the account 21-1-2016.
Please fax to us the copy of the contract signed with the Clear water tha you have signed for the contract to be on Top Up. We can only pass credit to the account if this contract state that you have requested for this. If the contract do not reflect this the charges will be valid.
Please fax to ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do not pick up any notes on the system when the upgrade has been done for line *** for the usage limit to be set up for the contract to change to Top Up once the data and minutes has been used up. The usage limit has only been set up on the account 21-1-2016.
Please fax to us the copy of the contract signed with the Clear water tha you have signed for the contract to be on Top Up. We can only pass credit to the account if this contract state that you have requested for this. If the contract do not reflect this the charges will be valid.
Please fax to ***.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply25 Jan 2016, 10:50
Official
Hello imcginn,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do not pick up any notes on the system when the upgrade has been done for line *** for the usage limit to be set up for the contract to change to Top Up once the data and minutes has been used up. The usage limit has only been set up on the account 21-1-2016.
Please fax to us the copy of the contract signed with the Clear water tha you have signed for the contract to be on Top Up. We can only pass credit to the account if this contract state that you have requested for this. If the contract do not reflect this the charges will be valid.
Please fax to ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do not pick up any notes on the system when the upgrade has been done for line *** for the usage limit to be set up for the contract to change to Top Up once the data and minutes has been used up. The usage limit has only been set up on the account 21-1-2016.
Please fax to us the copy of the contract signed with the Clear water tha you have signed for the contract to be on Top Up. We can only pass credit to the account if this contract state that you have requested for this. If the contract do not reflect this the charges will be valid.
Please fax to ***.
Kind Regards,
Alice van der Merwe
***
Best regards,