1 reviews | Active since Dec 2017
Failure to honour what was agreed upon on the Black Friday deals
This is my second complaint about the same issue, I agreed to a 30gb data package (sim only) from MTN on black friday via CCI.. No correspondence from MTN as yet, although I have been billed and will be paying for something I did not completely receive. I have called MTN countless number of times and have complained on hello Peter prior to this still no resolution. MTN reference: 1- ********** 9014. Apparently it has been escalated a million number of times ? yet not resolution. I want what I signed up for!!
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team