1 reviews | Active since Jan 2015
Failure to honour the agreed terms on the contract
I have logged a complain 2 weeks ago and there is no response/action as MTN still continue to bill me on what we did not agreed at and there is no update on what is happening with the complain, because this morning I have received an SMS that says I must pay R4347.20 and last week I had received another SMS that says to me I must pay R1037.00 or else my account will be wholly suspended and handed over to legal, Take note that I know what are the consequence/results of this, will be my credit profile that will be very bad, and I won't be able to get contract with a better services provider to MTN this would have been caused by MTN giving an account that which we never agreed on. On this accounts that I have with MTN I stated on record 2014 and January 2015 that this account should not exceed R2200.00. Even the contracts that I have signed they attest to this statements. The next thing this morning I am getting such an account of R4347.20, and I have complained recently with this and nothing has been done with last month statement, now a new statement of account that confirms that yes nothing is done. I can't pay amount we did not agree on, as soon as we resolve this the better.
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a credit has been passed for the September and October invoices on call charges.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that a credit has been passed for the September and October invoices on call charges.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
I have returned to the store my modem IMEI no.: ********** ********** 6 for repairs on the 15 July 2016 i was informed that the turn around time is 21days for repairs. On the 08/08/2016 i went to the shop and i made some follow up i was updated on the progress, 27/08/2016 i went to store again to do follow up because it was then past the turnaround time i met some lady she informed me that repairs don't work over the weekends so she can only send an email and she will update me either monday or Tuesday the days came and went with no feedback, i had to request a half day so that i can address the matter on the 02/09/2016 went to the same store and i was informed status still the same Bianca did again send an email to repairs again, i contacted them on the same date on ********** 349 Spoke to some lady Kea she refered me to store and she spoke to Jonathan he said they will help she said she will escalate to date i have had no response. Now this is irritating and they always bill the amount owed to them monthly, i have never missed payment, i dont understand what is that they need from me. Must i always complain so that i can get assisted last year same thing with repairs. They don't have audacity to even contact their very own call centre they expect me to call them and do this follow-up cause its my problem. kindly assist
I have returned to the store my modem IMEI no.: ********** ********** 6 for repairs on the 15 July 2016 i was informed that the turn around time is 21days for repairs. On the 08/08/2016 i went to the shop and i made some follow up i was updated on the progress, 27/08/2016 i went to store again to do follow up because it was then past the turnaround time i met some lady she informed me that repairs don't work over the weekends so she can only send an email and she will update me either monday or Tuesday the days came and went with no feedback, i had to request a half day so that i can address the matter on the 02/09/2016 went to the same store and i was informed status still the same Bianca did again send an email to repairs again, i contacted them on the same date on ********** 349 Spoke to some lady Kea she refered me to store and she spoke to Jonathan he said they will help she said she will escalate to date i have had no response. Now this is irritating and they always bill the amount owed to them monthly, i have never missed payment, i dont understand what is that they need from me. Must i always complain so that i can get assisted last year same thing with repairs. They don't have audacity to even contact their very own call centre they expect me to call them and do this follow-up cause its my problem. kindly assist