1 reviews | Active since Aug 2011
FAILURE TO HONOUR CONTRACT CANCELLATION REQUEST
After 5 e-mails sent to MTN requesting that they cancel my contract when it expires next month (in line with their contract cancellation policy which stipulates one month's notice must be given even when the contract term is ending), I am still waiting for MTN to acknowledge my request. <br> <br> I posted a report on Hello Peter and MTN was very quick to respond to that, apologising and promising to make contact, but all I got was a generic e-mail asking me for details I had already sent several times. Even after responding to the generic e-mail, again no response from MTN.<br> <br> MTN does not care about customer service at all. Once you have signed a contract all they are interested in is collecting payment - if you have any customer service or other issues, you will be stonewalled.<br> <br> I strongly advise anyone considering signing a MTN contract to reconsider, you will live to regret that decision.
Thank you fgor your post. We sincerely apologise for the delayed response.
Kindly be advised that as pre reference number *** this contract 08*****264 has already been migrated to prepaid , if you mean a different cell phone number kindly contact 808 and ask to cancel that contract.
We sincerely hope that the above is in order and that we are able to restore your faith in us
Kind Regards
Nompumelelo
REQ:***
Thank you fgor your post. We sincerely apologise for the delayed response.
Kindly be advised that as pre reference number *** this contract 08*****264 has already been migrated to prepaid , if you mean a different cell phone number kindly contact 808 and ask to cancel that contract.
We sincerely hope that the above is in order and that we are able to restore your faith in us
Kind Regards
Nompumelelo
REQ:***