Failure to help me pay for my account this month.

I enquired about paying my account for this month.. I was given banking details.. Lo and behold I could not.. The bank could not accept either my cell number or account number as ref. I emailed mtn a million more time and I got no response. I was trying to pay for my account. I hope they settle the account for me this month since they do not care if I pay not. Thank you mtn. Also.. Please note that because of ur poor service.. I have I incurred bank charges which I paid using the money I was to pay to you.