AK
Adrienne K
1 reviews | Active since May 2013
12 May 2015, 10:18
FAILURE TO HELP
I have been trying to upgrade my contract over the last 2 months (I have not had a phone since then) and no one in MTN can help me- first they speak Zulu to me and don't give me the option for English, then when I tell them what I want they say no they will send me the number for sales, put don't the phone and don't send it through and then you say my number doesn't exist I mean come on I was a paying mtn client- your service is shocking im completely disgusted and its besides me as to why I chose you in the first place
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Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 11:36Hello Adriennek1,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
May you kindly provide us with the cellphone number that you would like to upgrade. The cellphone provided *** shows that the number is on Prepaid and the ID number provided does not show us any contract information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
May you kindly provide us with the cellphone number that you would like to upgrade. The cellphone provided *** shows that the number is on Prepaid and the ID number provided does not show us any contract information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply13 May 2015, 11:36
Official
Hello Adriennek1,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
May you kindly provide us with the cellphone number that you would like to upgrade. The cellphone provided *** shows that the number is on Prepaid and the ID number provided does not show us any contract information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
May you kindly provide us with the cellphone number that you would like to upgrade. The cellphone provided *** shows that the number is on Prepaid and the ID number provided does not show us any contract information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,